Returns Policy

We accept returns within 7 calendar days of delivery. To be eligible, items must be unopened, in their original packaging, and in the same condition as received.

• Item must be unused and unopened
• All original packaging, accessories, and documentation must be included
• Serial numbers must match the original shipment
• Proof of purchase is required

The following items cannot be returned:

• Opened or used devices
• Products with damaged or missing serial numbers
• Items returned without original packaging
• Software or digital products

1. Contact us via WhatsApp at +263 780 579 633 within 7 days of delivery
2. Provide your order number and reason for return
3. Our team will provide return instructions and address
4. Ship the item back in its original packaging
5. Once received and inspected, we will process your refund

Refunds are processed within 5-7 business days after inspection. Refunds are issued via the original payment method. Shipping costs are non-refundable, and return shipping is the customer's responsibility unless the return is due to our error.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund, including return shipping costs.

For return inquiries, reach out via:

WhatsApp: +263 780 579 633
Call: +263 708 463 628
Visit: Sirus Mall, 1st Floor, Harare